Returns and Exchanges

FREE Returns

We stand behind our products and believe in customer satisfaction and service, so with all domestic web or telesales returns we offer free return shipping. If you are not 100% satisfied with your product, you can return or exchange your order within 90 days from the date of receipt. See specific product exclusions and disclaimers below.

How to Return Your Product:

For all online purchases you can return or exchange products through Oakley Retail locations or by calling our Customer Care Center.

Return to a Store

Visit any Oakley Retail Store with valid proof of purchase within 90 days for a full refund or exchange.

Return by Mail

If you purchased directly from us either online at oakley.com, oakleyvault.com or by phone from our Customer Care team, and you are within the 90 day return policy, then you may also opt to set-up a return by mail.

Disclaimers:

Return Authorization (RA) Number Required

All products being returned by mail must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.

90-Day Return Period

You must request a Return Authorization number for all other products within 90 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Clearance Items

All products marked as clearance at time of purchase are non-refundable.

Restocking Fee

Unless prohibited by law, a 10% restocking fee will be charged for all wearable electronics when the factory seal has been broken.

Missing Item or Damaged Product Fee

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Items not Directly Purchased from Oakley

Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.

Please Note:

Products or packages mailed directly to Oakley Headquarters without a bar-coded Oakley Identification Label clearly attached to the front of the package will be REFUSED DELIVERY and returned to the sender at their cost.